WebTR1.0 - Trouble Report and Change Handling System
A highly efficient database driven Trouble Report and Change Handling System. Keep Track of open and completed change requests. Assignement to various resources or different queues possible. This product features highly robust administrative interface. An excellent alternative for all commercial change handling systems.
Key Features
Platforms UNIX and NT
Database Driven (MS Access, mySQL, Oracle)
Powerful Administrative interface
User Management
Multitple States of the TR (New, Registered, Waiting.....)
TR Tracking at all statges
Email Notifications(Only for corporate edition)
Attachments Enabled(Only for corporate edition)
Queue Owners and Assignement responsible
Archiving
Customizable Templates
Search Feature
Extremely easy addition or queues, categories and Users